Kristi Peyer, COA, CLT, didn’t start out in surgical ophthalmology, but as soon as she joined a retina practice, she knew she had found her niche. Kristi now works as a surgical assistant at Hale Vision, where her passion for ophthalmology overlaps with patient assessment and preparation. And after 12 years with the practice, Kristi is stilled wowed by her ability to assist with life-changing procedures on a daily basis.
Q: What is your background?
KP: I started off in surgery (doing all kinds) and I kind of got pushed into cataracts and found that that was my niche. I worked in a retina practice for 12 years before moving to Hale Vision.
Working with patients is something I enjoy doing especially patients who are LASIK candidates.
Q: What made you want to work for Hale Vision?
KP: I always knew Dr. Hale as being a very reputable, outstanding doctor. I enjoy working for doctors who have those credentials. He had a great reputation and really cares about people—that they are a good candidates with a great outcome. It’s not at all about money.
Q: Do you perform surgeries?
KP: I assist Dr. Hale in surgery. But there’s all the preparation of the charts and I’m certified on both lasers.
Q: Have you had LASIK?
KP: I have not. I have good vision. Fortunately I do not have the need for it.
Q: What made you want to get into this field?
KP: The eye just sort of intrigued me I guess, especially after I was in a retina practice. I guess it sort of is my thing. It was a natural transition.
Q: Are there any misconceptions about LASIK that you have to clarify for patients?
KP: Part of what people do is listen to their friends and family and talk themselves out from being a good candidate for LASIK. And while many of our referrals come from friends and family, we encourage our patients to come in for a consultation and find out for themselves for sure. Come in to find out and we’ll tell ya!
Q: What’s your favorite way to interact with patients?
KP: I think it’s picking up on their personality. You can pretty quickly find out if people are here to, give me the facts or if you can bring personal experience to them or not, depending on what they share. It’s sort of a knack figuring out what they’re looking for. And it’s not selling the practice but sharing the info of the practice in a way patients can relate to, then taking it one step further to move forward with the procedure is an important part.
Q: Do you have fond patient testimonials that have stood with you?
KP: Fortunately most patients are really happy. You do have the mom or something that says, “I’ve wanted to take my kids swimming but I can’t see anything if I don’t have my glasses. Then I had LASIK and now I don’t have to worry about it.” I don’t have one particular moment because LASIK has such as positive impact on people on a daily basis and you just kind of feel like, “Wow, I can’t believe this—this was a life-changing thing I did here.”
Q: How do you feel like you work within the team?
KP: Everybody works well. I sort of have my specialty role to be at Hale Vision and next door (at the Brookfield Site Lab) running lasers and working in the surgery center. So, you feel like you’re well rounded as far as the practice. There’s a lot of job sharing that goes on. You don’t just have one role here. You sort of wear a lot of different hats.
Q: Do you have a personal life motto?
KP: I’ve always been a hard worker. I take a lot of pride in the work that I do. I’m organized and prompt and a person people can count on. It’s just all part of being part of a good team, being professional, timely and backing up your co-workers.
Q: Where do you live?
KP: I live in Franklin. I have two kids in college. I’m married and have two cats and a dog.
Q: What are some of your favorite activities?
KP: Now that my kids are both in college our favorite activity is riding motorcycles (I ride a Harley). I got my motorcycle license five years ago so now that summer is coming and almost spring we’re getting the fever. That’s a big part of what I do now. As a family we’ve always enjoyed the outdoors (canoeing, fishing, walking the dog, going up north for family vacations).