Mindy Marhofke, wanted to “try something new” when she applied to work as an office assistant at Hale Vision in March 2013. She had been a barista at Starbucks in her hometown of Oconomowoc and heard about Hale through friends who had LASIK procedures there.
“I didn’t know what to expect,” said Marhofke. “I never, ever thought I would work in a LASIK center.”
Almost a year and a half later, Marhofke has aspirations for a future at Hale Vision and celebrates being a friendly face to new patients.
What is your favorite part about working with patients?
My favorite part is walking them down to surgery and getting their reactions. I always ask, “Are you excited?” Everyone always is excited, but a little bit nervous because it’s surgery. They’re ready to throw away their glasses and be able to see without contacts.
What made you want to apply at Hale Vision?
I had quite a few friends who got their LASIK done here and I’ve heard nothing but good things about staff and plus, it’s a small group, so it’s easy to get along with smaller groups. That drew me in to try it out knowing all my friends had good experiences.
What are your daily responsibilities?
A lot of my daily responsibilities are getting charts prepared for the technicians, answering phones, checking patients in and out and scheduling appointments. I’m also helping the patients walk down to surgery, taking care of family members and taking care of consent forms. All sorts of things. I’m kind of a liaison between the patients and the technicians.
What do you like about your role as office assistant?
My favorite part is seeing patients the day after surgery and how excited they are. The day of surgery they are excited and nervous. My favorite part is seeing people come in with glasses a few times and then they never have to wear them again.
How do you help create the atmosphere of Hale Vision?
Everyone here is very easy going. When patients walk in, they’re not going to feel nervous or tension among the group. You can tell we all get along and like our jobs. It’s a happy and relaxed atmosphere.
What have you learned since joining Hale?
I’ve learned a lot about the eye and prescriptions. I never really thought about prescriptions. Now I know what the high and low prescriptions are. I’m learning a lot of different things about how to use some of the equipment. The staff here has been really good about teaching me different things and answering every question I have. It’s very interesting.
Do you think you’ll be planted here for a while?
Yes, I think so. I don’t see myself going anywhere. I’d like to continue learning and maybe someday be a technician. I’m always looking to learn and grow.